Refund policy

At CozyKidsGloves.store, your satisfaction is our top priority. We understand that purchasing gloves online can sometimes be challenging, and we want every child to be thrilled with their cozy winter accessories. That’s why we offer a comprehensive 30-day return and refund policy for all products purchased from our store.

If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. Returned items must be in their original packaging, unused, and in good condition. This ensures that every customer receives a product that meets our high-quality standards.

To initiate a return, please contact our friendly support team at support@CozyKidsGloves.store or call 716-298-4310. Once your return is approved, we will provide a shipping label and instructions to send the item back. After we receive and inspect the returned item, your full refund will be processed within 5–7 business days using the original payment method.

Please note that shipping costs are refundable only in cases of defective or incorrect items. For all other returns, the customer is responsible for shipping fees. Our goal is to make returns simple, hassle-free, and trustworthy, so you can shop with confidence and know that your child’s comfort is our top priority.